Frequently Asked Questions

No. You can forward your current number to HeyPanda or set up a new number alongside your existing one. It all depends on how you want to handle calls. Most of our clients simply set up conditional forwarding - when the line is busy or unanswered, the call goes to HeyPanda.

That depends on your preference. We can set up the conversation so HeyPanda introduces itself as an assistant, or simply conducts the conversation naturally and professionally. The choice is yours - you can change this in the dashboard at any time.

No. HeyPanda uses next-generation natural voices and is designed to conduct conversations in a smooth, polite and clear manner. In our tests, over 92% of callers couldn't distinguish AI from a live person.

Yes. In every plan you can set up scenarios where HeyPanda:

• transfers the call to a staff member
• requests a callback
• sends a message (e.g. SMS/email) to your team

Escalation is intelligent - AI recognizes situations requiring human intervention.

Yes. HeyPanda can answer calls around the clock, including weekends and holidays. You can also set business hours where your team handles calls, with HeyPanda supporting only during peaks or after hours. Configuration is flexible and can be changed anytime.

You can access:

• call history
• call transcriptions
• statistics and analytics

Recording and data retention can be configured according to your requirements and GDPR regulations. Data is stored on EU servers.

In such situations HeyPanda can:

• ask for clarification
• save the question and customer contact details
• escalate the matter to your team
• transfer the call to a human

Over time, scenarios can be expanded based on real conversations - the dashboard shows which questions come up most often.

Yes. HeyPanda can:

• book appointments and suggest available times
• confirm visits via SMS or phone
• accept reschedule requests

Calendar integration (Google Calendar, Booksy, Calendly and more) prevents double bookings and ensures full synchronization.

Yes. HeyPanda can handle cancellations and reschedules according to your rules - such as minimum notice period, mandatory confirmation, or automatic waitlist. All rules are configured in your dashboard.

Yes. HeyPanda can operate across multiple locations and numbers - with distinct:

• branches and locations
• individual staff schedules
• teams and roles
• services and pricing per location

Ideal for medical networks, franchises and multi-location businesses.

Typically 3–7 business days. The timeline depends on:

• number of conversation scenarios to prepare
• integrations (calendar, CRM, booking systems)
• number of phone numbers and locations

Our team guides you through the entire process. Simple setups (e.g. bookings only) can be ready in as little as 24 hours.

Yes. We integrate with calendars by default (e.g. Google Calendar, Outlook, Calendly). For more advanced setups, CRM integrations (HubSpot, Salesforce, Pipedrive) and booking systems (Booksy) are available - including via API on the Enterprise plan.

Yes. You can update at any time:

• service and pricing info
• business hours and availability
• booking and cancellation rules
• greeting messages and conversation tone

Changes take effect immediately - no technical support needed.

We offer full onboarding support and technical assistance in every plan. Start plan - email support. Pro plan - priority support with faster response times. Enterprise - dedicated manager, custom SLA and status meetings. Our team is always available when you need help.